Key Account Manager: Career Interview with Armand Bonnardin



This month, Armand answers our questions and shares his experience as Key Account Manager.

To begin, what is your position at Net4All and what does it involve?

I am a Key Account Manager and Development Manager. In the day-to-day business, I am the first point of contact for our customers. My goal is to understand their issues and guide them in designing their strategy. I then orchestrate the different projects with the right in-house experts.

At the same time, I am exploring different avenues of growth with new partners.

How did you end up here? How long have you been working in this field?

I joined Net4All two years ago looking for a completely new adventure. After obtaining my two Masters – Financial Management (2014) and International Trade (2015) – I started my career as a wealth manager in China and then in Thailand. Following work as a hospitality entrepreneur, I had the opportunity to move from hosting people to hosting data.

What is your typical day like?

I am often on the road, mainly between Geneva and Lausanne, visiting our clients and partners. So I head from session to session. When I am in the office, I take advantage of the proximity with our teams to discuss current issues or new projects.

I am the living interface of the customer, so that I pioneer issues at all levels, with customer satisfaction as a daily objective.

However, work also means knowing how to catch your breath. I really like to fill in the gaps in my schedule with some table soccer.

What do you like most about this job?

The team allows us to be quite efficient while maintaining a pleasant working environment. Our customers also trust us to assist them with sometimes extremely sensitive issues. It is therefore above all the prominent place that data and digital tools can hold in a company’s strategy that drives me. The management of IT systems is a cross-functional subject that requires a global understanding of the business. It is the intellectual stimulus I need!

What made you wish to join Net4All?

Following 6 years in Asia, I wished to change my environment. Net4All offered me an opportunity that I seized: exploring a new business sector in a market facing many challenges!

The Net4All project inspires me every day, as working in a human-sized company that offers daily challenges pushes me to go beyond my limits! This gives me a real sense of personal achievement.

On a personal level, what do you enjoy doing?

My personality has been shaped over the course of my many trips. No, I do not collect stamps or postcards. However, I am always looking for new experiences. This passion comes to the fore in different ways: culinary pleasures, intercultural exchange, exploring geographical regions I have never been to, etc. Why limit ourselves when the world is an infinite source of passion?